Refund policy

Return Eligibility:

• Returns are accepted within 30 days of purchase.
• Products must be unopened, unused, and in original packaging.
• For hygiene and safety reasons, opened or used cosmetics cannot be returned unless they are defective or damaged.

Non-Returnable Items:

• Final sale items or on sale

Damaged or Defective Products:

• If you received a damaged or defective item, please contact us within 7 days of delivery with photos of the product and packaging. We will replace the item or offer a full refund.

To inquire about a return, please email us at sheena@sbeautyco.com with your order number and reason for return.

• If eligible, we’ll send you a return authorization and instructions.
• Customers are responsible for return shipping unless the item is defective or incorrect.

Refunds:

• Once we receive your return, we will inspect it and notify you.
• Approved returns will be refunded to the original payment method within 5–10 business days

Exchanges:

• We do not offer direct exchanges. If you need a different item, please return the original and place a new order.